đī¸ Erattupetta Municipality
Citizen's Charter
đ Citizen's Charter
The Citizen's Charter of Erattupetta Municipality is intended to provide citizens with information about municipal services, service delivery standards, procedures and responsibilities. It aims to ensure transparency, accountability and citizen-friendly administration.
Timely Service
We are committed to providing municipal services efficiently and within the prescribed time limits.
Transparency
Information regarding municipal services, procedures and decisions will be made available to citizens.
Accountability
Municipal officials and staff are responsible for providing services in accordance with applicable rules.
Citizen Friendly
We aim to provide accessible, courteous and citizen-friendly services.
Clear Procedures
Service procedures, required documents and applicable fees will be communicated clearly.
Grievance Redressal
Citizens can submit complaints and grievances through the appropriate grievance redressal mechanisms.
| Sl. No. | Service | Responsible Section | Service Information |
|---|---|---|---|
| 1 | Property Tax | Revenue Section | Assessment, payment and related services |
| 2 | Building Permit | Engineering Section | Building permit and related applications |
| 3 | Birth Registration | Health / Registration Section | Registration and issue of birth certificates |
| 4 | Death Registration | Health / Registration Section | Registration and issue of death certificates |
| 5 | Marriage Registration | Registration Section | Marriage registration and certificate services |
| 6 | Trade / Business Licence | Revenue Section | Application, renewal and related services |
| 7 | Building Numbering | Revenue Section | New assessment and building number related services |
| 8 | Public Grievance | Municipality | Submission and redressal of citizen grievances |
Submit Correct Documents
Citizens should submit complete and accurate documents along with applications.
Pay Dues on Time
Municipal taxes, fees and other statutory dues should be paid within the prescribed time.
Follow Procedures
Citizens are requested to follow the prescribed procedures for obtaining municipal services.
